# Portali.Space — HelpDesk & MaintenanceDesk

> Two business SaaS products by TTN, s.r.o. (Slovakia, EU): HelpDesk — a
> multi-language ticketing and customer support system, and MaintenanceDesk —
> a CMMS for preventive maintenance with IoT integration. Both run on a shared
> multi-tenant platform, are GDPR-compliant with EU data residency, offer a
> free plan (no credit card, no time limit), and support 5 languages natively:
> Slovak, Czech, English, German, Spanish.

## HelpDesk (https://helpdesk.portali.space/)

Helpdesk and ticketing system for European SMB support teams.

- Ticket management: priorities, categories, tags, bulk actions, linked tickets
- Email-to-ticket: inbound email becomes a ticket, replies thread correctly
  (RFC-compliant), sender anti-spam policies
- SLA with business hours: automatic pause/resume, three-level escalation,
  SLA compliance reports
- AI assistant: answers from the knowledge base, creates and updates tickets,
  runs macros (built on Anthropic Claude)
- Multi-language knowledge base with public help center
- Automation rules, macros, CSAT surveys, webhooks, REST API
- SSO (Azure AD, Google, Okta) on the Enterprise plan
- Pricing: https://helpdesk.portali.space/pricing/helpdesk
- Help center: https://helpdesk.portali.space/help

## MaintenanceDesk (https://maintenance.portali.space/)

CMMS (computerized maintenance management system) for facility managers,
property managers, manufacturing teams and cities.

- Preventive maintenance plans with automatically generated work tickets
  and a maintenance calendar
- Device inventory with QR codes and a per-device "passport" (full history,
  metrics, documents), device hierarchy, criticality levels
- QR fault reporting: scan the code on a device, report a fault — no login
- Spare parts catalog with per-ticket consumption and low-stock alerts
- Maintenance cost tracking for external providers with budget forecasting
- MTTR/MTBF analytics with a live overview of failure-prone equipment
- Native IoT integration: alarms from the platform editions (WorkSys.Space,
  FacilityUp.Space, CitySys.Space) automatically open, deduplicate and
  auto-resolve maintenance tickets
- Pricing: https://maintenance.portali.space/pricing/maintenance
- Help center: https://maintenance.portali.space/help

IATF 16949 audit support: immutable maintenance and calibration records
protected by a SHA-256 hash chain; gauge calibration with out-of-tolerance
impact assessment (clause 7.1.5.2.1); on-demand audit pack (ZIP with PDF, CSV
and SHA-256 manifest) for a period of up to 36 months, file kept 90 days,
verifiable by pack ID. Evidence for clauses 8.5.1.5, 7.1.5.2 and 7.5.3 — the
audit outcome is decided by the auditor. Details:
https://maintenance.portali.space/help/maintenancedesk-a-iatf-16949

## Company

- Operator: TTN, s.r.o., Slovakia (EU) — https://tetration.eu
- Data residency: EU; GDPR-compliant; legal documents in 5 languages
- Free plan available on both products; paid plans billed via Stripe