Getting started
First steps in the customer portal
Getting started — quick start
Seven steps in the HelpDesk customer portal: sign-in, Dashboard, Knowledge Base, a new ticket, replies, resolution and rating the support.
Welcome to the customer portal
What you will find in the HelpDesk customer portal — left menu, user menu, profile — and where to start with your first support request.
How to create a ticket
How to create a ticket in the customer portal: subject, description, category, priority, attachments up to 10 MB and what happens after you submit it.