Help desk & ticketing system
for happy customers
Helpdesk system with tickets, SLA rules, knowledge base and customer portal. Everything your team needs in one place.
Free, no time limit · No credit card required
Everything your support team needs
Professional helpdesk with automations, SLA tracking and AI assistant — ready in 10 minutes
Ticket System
Centralized request management with 7 statuses, automatic numbering (TTN-2026-0001), color-coded tags and ticket linking. Bulk operations save time when handling hundreds of tickets daily.
SLA & Escalations
Three-level escalations (80% / 100% / 150%) with automatic SLA pause while waiting for customer response. Business hours, holidays and 24/7 P1 mode for critical incidents included.
Knowledge Base
Multilingual knowledge base in 5 languages with role-based visibility, Markdown editor and embedded videos. Customers find answers on their own — fewer tickets for your team.
Customer Portal
Self-service portal with custom logo, colors and domain for each brand. Customers submit tickets, track status and rate satisfaction — all under your brand.
AI Assistant
Intelligent chatbot with Knowledge Base access, ticket management tools and cost control. Customers and agents get instant answers — no waiting for a colleague.
Automations
Rules with 10+ actions automatically sort, assign and escalate tickets. One-click macros and HMAC-signed webhooks integrate HelpDesk into your workflows.
And much more
Everything your team needs for efficient customer support
Email-to-Ticket
Automatic tickets from emails with threading
Internal notes
Notes visible only to your team
Bulk operations
Change status, priority for multiple tickets
Ticket linking
Parent-child, related, and duplicate links
Ticket watchers
Notifications about changes for stakeholders
Webhooks
HMAC-signed events to external systems
Color-coded tags
Categorize tickets with colored tags
Multilingual portal
SK, CS, EN, DE, ES — entire portal
CSAT surveys
Collect feedback after ticket resolution
Escalation rules
Automatic escalations on SLA breaches
Single Sign-On
Azure AD, Google Workspace, Okta
Get started in 3 simple steps
From registration to first resolved ticket in less than 10 minutes
Create your account
Registration takes 30 seconds. No credit card needed.
Set up SLA & team
Define response rules and invite your colleagues.
Resolve tickets
Start receiving and resolving customer requests.
Ready to improve your customer service?
Start for free on the Free plan. Upgrade anytime.
Registration takes less than a minute