How to sign in to the portal
You sign in to the customer portal with your e-mail and password at the address your support team sent you; if your organization uses single sign-on (SSO), use the SSO button on the sign-in page.
First access
Your support team creates your account, usually with an e-mail invitation — you set your password through the link in the invitation. If the portal asks you to verify your e-mail address, click the link in the e-mail you receive.
On your first sign-in (and after the terms change) the portal shows the terms of service and the privacy policy for confirmation; you cannot continue without confirming them.
Everyday sign-in
- Open the portal address in your browser.
- Enter your Email and Password.
- To stay signed in after closing the browser, tick Remember me — on your own device only.
- Click Sign in.
If your organization has set up SSO (for example a company Microsoft account), the sign-in page shows a button for signing in with it.
Forgotten password
Click Forgot password?, enter your e-mail and open the link from the e-mail you receive. The link is valid for 60 minutes. Later you can change your password in the user menu at the top right → My Profile.
When you cannot sign in
- check your e-mail address and Caps Lock,
- the password reset link may have expired — request a new one,
- if the problem persists, contact your support team or the portal administrator in your organization.