Welcome to the customer portal
The HelpDesk customer portal is where you submit support requests (tickets), follow their status and look for answers in the Knowledge Base. This article shows what you will find in the portal and where to start.
What is in the left menu
The menu adapts to what your support team has enabled in the portal:
- Dashboard — an overview of your tickets, the Waiting for your response block and recommended articles
- Tickets → All Tickets — the list of your tickets with search and a status and priority filter
- Tickets → New Ticket — the form for a new request
- Support → Knowledge Base — guides and answers to common questions
On a phone, open the menu with the button on the left of the top bar.
User menu
In the top right there is a button with your name (your initials on a phone). Click it to open the user menu with My Profile, Language (Slovak, Czech, English, German, Spanish), Appearance (System, Light, Dark) and Log out.
In your profile you can edit your name, phone and language, change your password, sign out other sessions and download your personal data.
How to start
- On the Dashboard, check whether a reply is waiting for you in any ticket.
- Before writing a new request, try to find the answer in the Knowledge Base.
- If you cannot find it, click New Ticket — the steps are in How to create a ticket.
The whole path from the first sign-in to a resolved ticket is described in Getting started — quick start.