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pricing
Start for free. Upgrade anytime with no commitments.
Free plan, no time limit · No credit card required
Everything you need for customer support
Comprehensive helpdesk platform with AI assistant, automations, and multilingual support
Email-to-Ticket
Customers send an email, a ticket is created automatically. 3-layer threading ensures replies route to the correct ticket.
AI Assistant
Built-in AI assistant searches your Knowledge Base and helps both agents and customers in real time.
SLA & Escalations
SLA policies with business hours, automatic pause on waiting status, and multi-level escalations with notifications.
Automations & Macros
Rules automatically assign, change status, and notify. Macros let you execute a series of actions with one click.
Knowledge Base
Multilingual Knowledge Base with Markdown support. Articles for customers, agents, and admins.
Multilingual portal
The entire portal in 5 languages — Slovak, Czech, English, German, and Spanish.
HelpDesk Free
For getting started
Self-service support (help center)
Features included
HelpDesk Starter
For small teams
Everything in Free, plus:
HelpDesk Business
For growing companies
Everything in Starter, plus:
HelpDesk Enterprise
For large organizations
Everything in Business, plus:
Compare all features
Detailed overview of features in each plan
| Feature | HelpDesk Free | HelpDesk Starter | HelpDesk Business | HelpDesk Enterprise |
|---|---|---|---|---|
| Basic SLA | Not included | Included | Advanced SLA & Escalations | Advanced SLA & Escalations |
| Advanced SLA & Escalations | Not included | Not included | Included | Included |
| Knowledge Base (1 language) | Included | Included | Not included | Not included |
| Multilingual Knowledge Base | Not included | Not included | Included | Included |
| Email-to-Ticket | Email-to-Ticket (1 channel) | Email-to-Ticket (1 channel) | Email-to-Ticket channels | Email-to-Ticket channels |
| Email-to-Ticket channels | Not included | Not included | Included | Included |
| Internal notes | Included | Included | Included | Included |
| Color-coded tags | Included | Included | Included | Included |
| Macros (one-click actions) | Not included | Included | Included | Included |
| Automation rules | Not included | Not included | Included | Included |
| Multilingual portal (5 languages) | Included | Included | Included | Included |
| REST API access | Not included | Not included | Included | Included |
| Escalation rules | Not included | Not included | Included | Included |
| AI Assistant | Not included | Not included | Included | Included |
| Customer satisfaction (CSAT) | Not included | Included | Included | Included |
| Ticket watchers | Not included | Included | Included | Included |
| Bulk operations | Not included | Not included | Included | Included |
| Ticket linking | Not included | Not included | Included | Included |
| Webhooks (HMAC) | Not included | Not included | Included | Included |
| Single Sign-On (SSO) | Not included | Not included | Not included | Included |
| Custom domain | Not included | Not included | Not included | Included |
| Priority support | Not included | Not included | Not included | Included |
Trusted platform
Frequently asked questions
Answers to the most common HelpDesk questions
The Free plan is free with no time limit as long as you use it. You can upgrade anytime to a paid plan with more features and higher limits. An account nobody signs in to for 150 days is paused (we warn you twice by email beforehand); your data is kept and you restore it with one click. An empty account with no data, or one with an unverified e-mail address, may be paused sooner.
Yes, you can change your plan anytime. An upgrade applies immediately – you pay only the pro-rated difference for the rest of the period. A downgrade takes effect from the next billing period; until then you keep the features of the higher plan.
We accept credit/debit cards (Visa, Mastercard, AMEX) and SEPA direct debit via Stripe.
No long-term contracts. Monthly plans can be cancelled anytime. Yearly plans are billed annually with a 17% discount.
AI credits power the built-in AI Assistant that helps your agents and customers. Business plans include €5 and Enterprise €20 monthly. Additional credits can be purchased.
Ready to improve your customer service?
Start for free on the Free plan. Upgrade anytime.
No credit card required · Cancel anytime